Critical incidents are sudden, unexpected events in our daily lives that can overwhelm our normal coping mechanisms, triggering a crisis response.

These are normal responses experienced by normal people, facing abnormal events.

Professional crisis intervention can mitigate the damage caused by the critical incident/crisis response, preventing the stress response from escalating into acute stress response or chronic stress disorders. (PTSD)

D. Hugo and Associates Inc. staff are trained in Critical Incident Stress Management (CISM model) which is the most researched based, empirically validated, multi-component crisis management system, setting the "standard of care" for crisis interventions in the world today. Our professional staff accept responsibility of protecting your most valuable resource, your employees.

I. Coverage:

All company employee's, family members, and retirees.

II. Contacts:

Employees can access D. Hugo and Associates Inc.

• In person, on or off company site
• Telephone
• Fax
• Email
• Web-Site

III. Confidentiality:

All contacts are confidential. Employees must sign disclosure forms allowing information to be shared with third parties. The health, safety, and security of the company and its employee's will not be jeopardized because of confidentiality. Whenever an employee poses a serious threat to themselves or others, the proper authorities will be notified immediately, and the employee will receive immediate medical attention.

IV. Convenient Locations:

D. Hugo and Associates Inc. have convenient locations to conduct confidential assessments.

V. Comprehensive CISM Services: (10 core intervention strategies)

1. Pre-crisis Preparations
2. Demobilization's and Staff Consultations
3. Crisis Management Briefings (CMB)
4. Defusing's
5. Critical Incident Stress Debriefing's (CISD)
6. Individual Crisis Intervention's
7. Family CISM
8. Organizational Consultations
9. Pastoral Crisis Intervention
10. Follow-up and Referrals

VI. Professional Certifications:

D. Hugo and Associates Inc. staff are:

• Certified Employee Assistance Professionals (CEAP)
• Qualified Substance Abuse Professionals (SAP)
• Certified Prevention Professionals (CPP)
• American Academy of Experts in Acute Traumatic Stress Management
• Board Certified Experts in School Crisis Response
• Board Certified Experts in University Crisis Response

VII. Program Promotions:

• Company Business/Crisis Intervention Cards
• Company Pamphlets
• Monthly Newsletters
• Bulletin Board Posters
• Free hand outs

VIII. Training:

• Pre-crisis Intervention Prevention Programs
• Internal and External Crisis Response Team Training
• Post Crisis Response
• Debriefing for Debriefing Teams

Note: Special Two Day ICISF CISM Training's available with company discounted rates in Group Crisis Interventions and School Crisis Response. Earn 14 PDH'S, 1.4 Ceu's Univ. Maryland

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